Double win for Cirencester Friendly at London awards

Posted on 12 Jun 2017

Double win for Cirencester Friendly at London awards

12 June 2017:

Specialist individual income protection provider, Cirencester Friendly, is celebrating a double win after taking home two awards at the insurance publication, COVER’s, recent Customer Care Awards. These were the individual award for “Young Insurance Person of the Year” and the coveted “Customer Service Above & Beyond” team award.

20 year old Catherine James, Accounts Assistant at Cirencester Friendly was awarded “Young Insurance Person of the Year” for her outstanding support as Financial Services Administrator in the Customer Care Team. She was particularly praised for her dedication in getting to know the advisers with whom she works on an individual level, as well as her innovative creation and development of a new record-keeping process which has been adopted across the business.

The “Customer Service Above & Beyond” win recognised Cirencester Friendly’s dedication to its advisers and Members – with a focus on the personal service provided and the staff’s in-depth knowledge of products. The Society’s ‘125 Foundation’ was also highlighted as one of the key differentiators. The foundation provides financial support to deserving communities and individuals as part of Cirencester Friendly’s ambition to support its Members beyond contractual needs.

Cirencester Friendly was also nominated for a further two individual awards – Victoria Clark for Outstanding Customer Care and Jo Green for Best Intermediary Support.

Paul Hudson, CEO, Cirencester Friendly said:
“We were thrilled to be nominated for four awards at these prestigious events and to have won two of them was exceptional, especially when the competition includes large multi-national firms. The ‘Above & Beyond’ award recognises the unparalleled service that the whole team provides on a day-to-day basis and we are extremely proud of Catherine’s success in the “Young Insurance Person of the Year” category too. Catherine is a key member of the Cirencester Friendly team and, despite only having been with us for a year, has already developed new processes used across the Society.

“The whole team is delighted with its success and we look forward to continuing this as we develop new products and services for our Members.”



Contact:          Rebecca Young, Head of Marketing
                        Cirencester Friendly
                        01285 652 492 / [email protected]

Cat Ommanney
            020 7623 2368 / [email protected]

                        Matt Beasley
                        0207 623 2368 / [email protected]


Notes to Editor:

Cirencester Friendly was established in 1890 in Cirencester, Gloucestershire.  Primarily formed for the benefit of local agricultural workers based in Gloucestershire, today the Society caters for the income protection needs of over 35,000 Members from all walks of life across the UK.

Cirencester Friendly’s ‘Income Assured Plus’ contract follows the traditional ‘Holloway Principle’ first introduced by leading industrialist George Holloway in the late 19th Century.  ‘Holloway Style’ income protection insurance combines the essential elements of income replacement insurance with the option to build a capital sum payable at the maturity of the contract. 

In 2014 Cirencester Friendly launched its first pure income protection contact, My Earnings Insurance (MEI). The product provides flexible cover options allowing Advisers to tailor the contract to each individual clients’ needs. MEI is available through Financial Advisers as well as Mortgage and General Insurance Brokers.

Cirencester Friendly is a mutual organisation.  It therefore has no issued share capital quoted on a stock exchange and is owned by Members who hold a contract with the Society not shareholders.  The friendly society is run for the benefit of its Members who have the right to participate in the running of the Society.

The Society is committed to providing high standards of service and has won a string of Industry Awards over the years including ‘Best Income Protection Provider’ and ‘Service Beyond the Call of Duty’ in the Moneyfacts Investment Life & Pensions.